Agent-As-A-Service
Our Agent-as-a-Service (AaaS) offering is a productized service where clients subscribe to use AI agents that we host and manage for them. In essence, it’s like Software-as-a-Service but instead of a static software tool, the client gets an AI agent (or a team of agents) working on demand for their business. This is the model we envision scaling in the long run for recurring revenue and broader impact.
AaaS Solutions:
Virtual Customer Support Agent
An AI agent that handles first-line customer inquiries through chat or email 24/7. It answers common questions (in multiple languages if needed), provides product information, and can hand off to a human if it cannot resolve an issue. This is offered as a service – we maintain the knowledge base and improve the agent’s responses over time.
Social Media Monitoring Agent
An agent that watches a client’s social media mentions or reviews and automatically alerts or responds based on sentiment. For instance, it could detect a negative review on Twitter and immediately draft a courteous response or flag it to management. This saves the business time and helps manage reputation in real-time.
Data Analysis & Reporting Agent
Instead of a person running weekly reports, an AI agent could be tasked with analyzing sales and inventory data each night. It then generates an easy-to-read report each morning highlighting important trends or anomalies (e.g., “Product X sales dropped 20% this week in Region Y, which is outside normal range”). This agent can even be proactive – if it sees a stockout risk, it could notify the purchasing team immediately. Essentially, it’s an autonomous data analyst on call.
Process Automation Agent
Many SMEs have repetitive processes (like processing forms, verifying documents, sending reminders). We can deploy agents that use AI (and possibly RPA for certain tasks) to automate these end-to-end. For example, an agent that reads incoming emails with purchase orders, extracts the data using NLP, updates the accounting system, and drafts a confirmation reply – all automatically.